Ordering and Downloading
As you browse the shop you can add items to your shopping cart by clicking on the Add To Cart buttons. (You can also add products to your shopping cart from your Wish List). When are have finished shopping, click on the link to Checkout at the top of the shop. You could also click the link to the Shopping Cart to look over your selections before you check out and to add any discount or promotional voucher codes. If this is your first time shopping at Kate Hadfield Designs you be asked to create an account before you can complete the checkout. Once you are logged in to your account you can go on to complete the checkout process where you will be directed to the PayPal website to complete your payment, or you can enter enter your credit or debit card details. PayPal / Stripe will handle the transaction safely and securely without sharing any of your financial information. Once your payment has been placed you will be directed back to the store where your download links will be waiting for you!
We accept PayPal payments, credit and debit card payments (through secure payment processor Stripe) and Kate Hadfield Designs gift certificates. Your payment details are secure within these payment processors, your confidential banking information it not passed to Kate Hadfield Designs.
The default currency for the shop is US Dollars, you can change the currency to Euros or GB Pounds in the drop-down menu at the shop. You can also pay in a different currency via the PayPal checkout process.
Your downloads are available to you as soon as your payment has been processed by Paypal / the credit or debit card payment processor and you have been returned to the store. You can access your downloads by clicking on the My Account link at the top of the website and then on the Download link or if you are already logged into the store, by clicking on the Downloads link in the sidebar. You’ll be taken to your download page where links to your downloads can be found! Please note that while you will be emailed a confirmation of your order, the email will not contain your download links and you will need to visit the store to download your purchases.
Unfortunately, download errors aren’t uncommon, especially when downloading large files! Sometimes it’s not possible to tell that a download hasn’t been completed until you come to unzip the file. If you get an error saying the zip file is empty, damaged or corrupt, it is most likely that the download has interrupted or has not been completed successfully. Please delete the corrupt zip file from your computer and any files that did unzip and empty the recycle bin. Then log back in to your account and download the file again. Downloading the file to a different location on your computer can also help. If you are still having problems, please contact me for assistance!
Discount codes such as those included in the Kate Hadfield Designs newsletter and Promotion codes such as those featured in magazines or special promotions can be entered in the shopping cart. Simply enter the code into the relevant box and click the button to apply the code. The discount will then be applied to your order.
The email containing your Gift Certificate information with also contain a unique redemption code. You can enter this code into the Gift Certificate box at the bottom of the shopping cart to redeem your gift.
You certainly can! You can purchase Gift Certificates by clicking the Gift Certificate link in the sidebar and entering your details and the recipient’s details along with a personal message. You can then checkout in the usual way and your Gift Certificate will be emailed to the recipient for them to redeem in the store.